The client journey
What happens after you say yes
No mystery, no “we'll be in touch.” Here is the entire process, in order, including how long each part takes and what we ask of you.
You choose your path and pay
Starter, Custom, Guided or Managed. Payment creates your client profile — nothing more. We have your name, your email and your plan. We do not have a single financial number yet.
You get a welcome, not a demand
Within minutes you receive a welcome that explains what happens next, how long it takes, and what we will and will not ask for. The Privacy Promise arrives here — before you've typed a balance.
- What we need and why each item matters
- What we never request: SSN, passwords, complete account numbers, birthdates
- That credit-card transaction history is optional
The intake
Ten short sections, twenty to thirty minutes, saved as you go so you can stop and come back. It starts with what you want your money to do — not with your account numbers.
- Household and income structure
- Accounts and balances, using your nicknames
- Debts with balance, APR, required payment and due date
- Goals with targets and dates
- The scenarios you want modeled
Your personalized checklist
When you finish, the system generates a checklist built from your answers — not a generic list. It has three parts: Please provide, Optional, and Please remove or redact.
- Specific documents for the accounts you actually named
- Clear redaction instructions before you upload anything
- “We need the numbers, not the identifiers.”
You send documents — the ones you choose
Bank transaction history is needed only if you want full cash-flow analysis. Credit-card history is always optional, and you may black out any individual transaction description you'd rather keep private. We categorize those as Private/Other and move on. No guilt, no follow-up questions.
We build it — 5 to 7 business days
Your Command Center is constructed around your real structure: your accounts, your rates, your goals, your scenarios. If something in your information doesn't reconcile, we ask one clear question rather than guessing.
The Reveal — a 60-minute screen share
You don't receive a file and a shrug. We walk through every module together, live: how it's built, what your numbers say, the scenarios you requested, your Questions Worth Asking and your PurposeBuilt Scorecard.
You get the system, permanently
The Command Center is yours. Custom clients own it outright with no ongoing obligation. Guided and Managed clients continue from here.
Ongoing support — depends on your path
Use the tabs below to see exactly what continues after the Reveal.
The Annual PurposeBuilt Reset
For Managed clients, once a year we take sixty minutes to rebuild the assumptions from scratch: new income, new rates, new goals, retired debts, changed priorities. A financial system that never gets re-examined slowly stops being true.
Step 9, by path
What continues after the Reveal
Custom: yours outright, no strings
A clean one-time purchase. There is no initial service period, no subscription and nothing to cancel. You maintain the Command Center yourself using the walkthrough from your Reveal.
What you keep
- The full custom Command Center
- Your scenarios as built
- The 60-minute Reveal recording and notes
- Maintenance instructions for every module
What isn't included
- Ongoing check-ins
- Monthly updates by us
- New scenarios after the Reveal
You can move up to Guided or Managed later without rebuilding anything.
Guided: accountability every quarter
Everything in Custom, plus a person who checks in. Your first three months establish the system; after that you continue month-to-month for as long as it's valuable.
- Quarterly check-in conversations
- Adjustments as your situation changes
- New scenarios when life raises new questions
- Email support between check-ins
Your first three months
Your first three months are designed to get your PurposeBuilt system fully established. After that, continue month-to-month for as long as the service is valuable to you. Cancel anytime after your initial three months.
Managed: we keep it current
Everything in Guided, plus the monthly rhythm. You spend about ten minutes a month; we do the rest.
Every month
A short update form arrives, pre-filled with your accounts — we don't ask whether you have credit-card debt, we ask what the balance is now. Then your Command Center is refreshed and your PurposeBuilt Monthly Snapshot™ one-pager lands in your inbox.
Every quarter
A 30-minute review: what's moved, what's off pace, and what to do about it.
Every year
The Annual PurposeBuilt Reset — sixty minutes rebuilding every assumption so the system stays true to the life you're actually living.
The principle behind all ten steps